Selling a device and trading in

Sell your device for cash

1. Choose your model and exact configuration.
2. Answer the condition questions and review the estimate.
3. Accept the estimate or contact support for an individual assessment.
4. Open your sale record and confirm handover details with our team.
5. Review the inspection outcome before the separate payout.

Trade in alongside a purchase

You pay the normal total for your new purchase. Your old device has a separate record and is paid for after inspection and agreement on the final value. Its estimate is not deducted at checkout.

The old-device value can exceed the new purchase price. For example, a $310 purchase is still paid as $310; an accepted $400 old-device value is a separate $400 payout after inspection.

1. Start an assessment from a product page or your cart.
2. Save the estimate and complete your purchase normally.
3. Open Sales & trade-ins and explicitly link your completed purchase.
4. Confirm device handover and review the inspection outcome.

How the estimate is calculated

Your estimate is 75% of the matching RefurbLane sale price for your exact model, configuration and assessed condition, rounded down to whole US dollars. For example, a matching $400 store price gives a $300 estimate.

If there is no verified matching price, if the device is damaged, or if important details need checking, our team will assess it individually. An estimate remains subject to device inspection.

Prepare your device

Back up your data and remove personal accounts, activation locks and device-management profiles. Erase personal data before handover. Include the accessories identified in your assessment. Contact our team to confirm handover arrangements before sending a device.

Cancellation, updated offers and returns

You can cancel a saved sale or trade-in before device handover. After handover, contact support about next steps. If inspection changes the value, review the updated offer and choose whether to accept it or request your device back. A pending device return does not trigger a payout.

Find your record

Estimates started before sign-in stay separate until you choose to save them to your account. Keep the device reference when contacting support.

Need help?

An online estimate does not book a shipment or transfer funds. Our team confirms eligibility, handover arrangements and any final offer before a device is sent or a payout is arranged.