How do I contact RefurbLane Customer Care?
Choose the route that fits your question so the support team has the information it needs.
Help with a purchase
- Sign in to your account and open your order history.
- Locate the relevant purchase and choose Get help.
- Read the order reference, then choose the WhatsApp contact button or the relevant returns and warranty help page.
This local website keeps example order records in your browser. Opening order help does not submit a support ticket, cancel an order, or issue a refund. Contact support to discuss next steps.
Help with a device sale or trade-in
Open Sales & trade-ins, find the device reference and review its current status. Use that reference when contacting our team about an estimate, handover, inspection decision or device return.
Open Sales & trade-ins Read the device-sale guide
Before buying, or another question
For purchase advice, account access, or a manual device assessment, contact our support team on WhatsApp. Do not send passwords or verification codes.
Support availability
Contact support for current availability and response estimates. No fixed operating hours or response time have been confirmed for this website.
Need another hand?
Order records stay in this browser. WhatsApp opens a separate conversation with our support team; no message is sent until you send it.